A: All our units are fitted with shower covers unless otherwise stated, but we must point out that they offer only limited protection from bad weather.
A: Yes. We require a standard 13amp socket to plug the unit in.
The socket should ideally be located no more than 50m from where the unit is to be placed.
A: Yes. We can bring a generator or petol fuelled blower to the booking.
There will be an extra charge for this, and we need to know well in advance of the hire date that an alternative power source will be needed.
A: No. We can set our units up on any smooth and level surface.
A: In the event of bad weather, you can phone us on the morning of the booking and cancel your hire at no charge.
In very bad conditions, we will phone you to confirm you are still happy to go ahead with the booking, or in extreme cases we may cancel your booking in the interests of Health & Safety.
A: Phone us as soon as you can if you wish to cancel your booking. We make no charge for cancelled bookings.
A: Payment should be made, IN CASH, to our delivery team when your castle is delivered.
We accept cheques, but these must be received at least 7 working days before the date of the booking.
A receipted invoice will be issued upon request.
A: We aim to have all our inflatables delivered and set up by noon.
The actual time each one is delivered is dependent on the number of units and the locations to be delivered to on any particular day.
Our collection route follows the same delivery route, ensuring all customers get a similar amount of hire time.
A: This is dependent on the location of your booking. Please phone us for more details.
A: Normally, we don’t. We deliver your unit, set it up, make sure you’re completely happy with it and then leave you to it until it’s time for us to come and collect the unit.
We are able to provide members of staff to supervise units at an additional charge. Please phone us for more information on this.
A: Yes. All our inflatables are suitable for indoor use, providing the space is large enough. Please be sure to discuss measurements with us before booking a castle for an indoor event.
A: Our castles run off 750w motors, so they cost less than 10p per hour to run.
A: Some of our units are available for overnight hire. For this we require an upfront payment of the hire cost plus a surcharge. We also require a refundable deposit. Please phone us for more details.
A: Yes. Even in bad weather the unit should be left inflated until our team arrives to collect it.